FAQs

How can I keep my netball attire in top condition?

• To ensure your netball clothing stays vibrant, machine wash them at 30 degrees, and remember to wash inside out. Air drying will help to avoid any pilling and logo damage.

What payment options are accepted?

• We accept major debit and credit cards, including VISA, Mastercard, and American Express.

Can I modify or cancel my order once it's placed?

• After placing an order, we work quickly to prepare it for shipping. Please email info@youplaynetball.co.uk as soon as possible if you need to make changes, however, we can't guarantee modifications or cancellations.

What should I do if I receive the wrong item?

• If you receive an incorrect item, contact us at info@youplaynetball.co.uk, and we'll get this resolved ASAP for you.

What are the delivery costs?

• For delivery costs, please refer to our "Delivery" information.

What's the estimated delivery time for my order?

• To find out the expected delivery time, please check our "Delivery" information.

Are there additional charges for international shipping?

• Orders outside of the UK may be subject to Custom Duties/Import Taxes, which are the customer's responsibility. Customs will contact you for payment, allowing the courier to complete the delivery.

Do you offer discounts or promotions?

• Yes, we do! So make sure to sign up for our email and SMS text alerts to stay updated on special offers.

How can I get in touch with your customer service team?

• You can reach our amazing customer service team by emailing us at info@youplaynetball.co.uk.

What is the expected response time when I email your customer service team? 

• We prioritise swift responses to all emails, ensuring you receive the assistance you need as quickly as possible.